Job description

Job Overview:

We are looking for an enthusiastic and customer-focused Customer Support Representative (CSR) Intern to join our team. As a CSR Intern, you will assist in handling customer queries, resolving complaints, and providing excellent support to ensure customer satisfaction. This role is ideal for individuals who are keen to learn and develop strong communication, problem-solving, and organizational skills in a professional environment.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Escalate unresolved issues to the appropriate team members or departments.
• Document and update customer interactions, requests, and feedback in the system.
• Assist with processing returns, refunds, or exchanges as per company policies.
• Contribute to building and maintaining strong customer relationships.
• Monitor customer feedback and suggest improvements to processes or services.
• Collaborate with team members to ensure consistent and smooth customer support.

Requirements:

• Bachelor’s Degree in Business, Communications, Marketing, or a related field (preferred but not mandatory).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with attention to detail.
• Ability to work independently and in a team environment.
• A positive attitude and eagerness to learn.
• Good organizational skills and ability to multitask in a fast-paced environment.
• Basic understanding of customer service principles or previous experience in customer-facing roles is a plus.

What We Offer:

• Hands-on experience in customer support within a professional setting.
• Mentorship and guidance from experienced team members.
• Opportunity to develop communication, conflict resolution, and multitasking skills.
• A monthly stipend will be provided to cover your expenses during the internship.
• Potential for future employment opportunities based on performance.

Job Type: Full-time

Pay: Rs20,000.00 - Rs30,000.00 per month

Job Description

We are seeking a talented and motivated Web Developer-Intern to join our team. This internship will offer you the opportunity to gain hands-on experience in web development while working closely with our senior developers. You will be responsible for assisting in the development of web applications, performing QA tasks, and ensuring code quality through various testing methodologies.

Responsibilities

• Collaborate with the development team to build and maintain web applications using PHP, HTML, CSS, and JavaScript.

• Assist in writing clean, scalable, and efficient code for web applications.

• Conduct Quality Assurance (QA) testing, including manual and automated testing, to identify and resolve bugs and issues.

• Help in performing unit testing, integration testing, and performance testing to ensure code quality.

• Work closely with the design and QA teams to deliver user-friendly, high-performance applications.

• Participate in code reviews and learn best practices from experienced developers.

• Help maintain technical documentation, including testing processes and development guidelines.

• Assist in debugging and troubleshooting issues across various browsers and devices.

• Stay updated with the latest web technologies and frameworks.

Requirements

• Basic understanding of web development languages such as PHP, HTML5, CSS3, and JavaScript.

• Familiarity with PHP frameworks (e.g., Laravel, CodeIgniter) is a plus.

• Understanding of Quality Assurance (QA) processes and tools.

• Interest in testing web applications and debugging issues.

• Knowledge of version control systems (e.g., Git).

• Excellent problem-solving skills and a keen attention to detail.

• Strong willingness to learn and adapt in a fast-paced environment.

• Good communication skills and ability to work well in a team.

Preferred Qualifications

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Software Engineering, or a related field.

• Familiarity with testing tools (e.g., Selenium, PHPUnit) is a plus.

• Understanding of SQL and database management.

• Prior experience with any PHP-based projects (academic or personal) is a plus.

JOB SUMMARY:

Facon is looking for a Google Ads & PPC Specialist, you will be responsible for managing and optimizing pay-per-click (PPC) advertising campaigns across various platforms, with a primary focus on Google Ads. The ideal candidate must have expertise over different types of campaigns, with a track record of making online campaigns profitable, should be highly analytical, detail-oriented, and proficient in leveraging Google Ads to achieve business goals.

JOB RESPONSIBILITIES

• Plan, execute, and optimize Google Ads campaigns to achieve key performance indicators (KPIs) and maximize return on investment (ROI)
• Developed search engine marketing (SEM) and tactical plans on an ongoing/as needed basis
• Manage overall search engine marketing and optimization campaigns to achieve profitability goals
• Perform keyword, market and competitive research analysis
• Continuously analyze campaign data and metrics to identify trends, insights, and areas for improvement, and implement necessary adjustments
• Create compelling and engaging ad copies that align with campaign goals and target audience
• Monitor and manage campaign budgets, bids, and daily spending to ensure optimal performance and cost efficiency
• Continuously analyze campaign data and metrics to identify trends, insights, and areas for improvement, and implement necessary adjustments
• Provide detailed analytical reports on a monthly or quarterly basis highlighting key metrics, trends, and recommendations for campaign optimization
• Stay up to date with industry trends, best practices, and updates to ensure campaign compliance and competitiveness

REQUIREMENTS

• Qualification: Bachelor's degree in marketing, (or equivalent work experience).
• Experience: Proven experience in managing Google Ads campaigns and implementing successful PPC strategies.
• In-depth knowledge of Google Ads, including proficiency in campaign setup, keyword research, bidding strategies, and performance tracking.
• Familiarity with other PPC platforms (e.g., Bing Ads, Facebook Ads) is a plus.
• Strong analytical skills and ability to interpret complex data sets
• Strong written and verbal communication skills

WHAT WE OFFER

• Competitive Salary
• Performance Bonuses
• Paid Annual/ Sick Leaves
• Career Growth

Location: Shahra-e-Faisal, Karachi

Job Type: Full-time

About Us:
Facon is a dynamic and innovative E-Commerce company committed to driving growth and success through cutting-edge digital marketing strategies. We are looking for a talented Facebook PPC Executive to join our team and help us scale our paid social media efforts to new heights.

Job Overview:
As a Facebook PPC Executive, you will be responsible for planning, executing, and optimizing Facebook pay-per-click (PPC) campaigns to achieve our marketing and business goals. You will work closely with the digital marketing team to create high-performing ad campaigns that drive traffic, conversions, and revenue.

Key Responsibilities:

Campaign Management:

• Plan, create, and manage Facebook PPC campaigns across multiple accounts and markets.
• Set up and monitor ad campaigns, including ad copy, creative, targeting, and budgeting.
• Conduct A/B testing on ads to optimize performance.
  Performance Analysis:
• Analyze campaign performance using Facebook Ads Manager and Google Analytics.
• Track key metrics such as CTR, CPC, CPA, and ROI.
• Provide regular performance reports and insights to stakeholders.
  Strategy Development:
• Collaborate with the digital marketing team to develop and implement effective PPC strategies.
• Identify opportunities for scaling and improving campaigns.
• Stay up-to-date with the latest trends and best practices in Facebook advertising.
  Budget Management:
• Manage and allocate budgets effectively to maximize ROI.
• Monitor daily spend and adjust bids to ensure optimal performance.
  Creative Collaboration:
• Work with the design team to create engaging ad creatives that align with brand guidelines.
• Provide feedback on ad creatives to enhance their effectiveness.
  Audience Targeting:
• Conduct audience research to identify and target the most relevant segments.
• Create custom audiences and lookalike audiences for precise targeting.
• Optimize targeting parameters to reach the desired audience.
  Compliance and Best Practices:
• Ensure all ads comply with Facebook’s advertising policies and guidelines.
• Implement best practices for ad placements, bidding strategies, and audience segmentation.

Qualifications:

• Bachelor’s degree in Marketing, Advertising, or a related field.
• Proven experience managing Facebook PPC campaigns, with a track record of successful results.
• Strong understanding of Facebook Ads Manager and other relevant tools.
• Proficiency in data analysis and performance metrics.
• Excellent communication and teamwork skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Certification in Facebook Blueprint is a plus.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunity to work with a talented and supportive team.
• Continuous learning and professional development opportunities.

Job Type: Full-time

Job description

At Facon, we are dedicated to delivering exceptional products and services to our customers.We are seeking a skilled Walmart Marketplace Specialist to join our team. This role is critical to our success on the platform, ensuring that our products are optimally positioned and performing well.

Job Summary

The Walmart Marketplace Specialist will be responsible for managing and optimizing our product listings on Walmart Marketplace. This role requires a deep understanding of Walmart’s platform, strong analytical skills, and a proactive approach to maximizing sales and profitability. The ideal candidate will have experience in e-commerce, marketplace management, and product optimization.

Key Responsibilities

• Marketplace Management: Oversee and manage our Walmart Marketplace account, ensuring all product listings are accurate, optimized, and in compliance with Walmart’s policies and guidelines.
• Product Listing Optimization: Create and enhance product listings with compelling titles, descriptions, images, and keywords to improve visibility and conversion rates on Walmart Marketplace.
• Inventory Management: Monitor and manage inventory levels, ensuring timely replenishment to avoid stockouts or overstock situations. Collaborate with the supply chain team to optimize inventory turnover.
• Pricing Strategy: Develop and implement competitive pricing strategies, taking into account market trends, competitor pricing, and Walmart’s pricing guidelines to maximize profitability.
• Advertising and Promotions: Plan and execute Walmart Sponsored Products campaigns and other promotional activities to drive traffic and increase sales on the platform.
• Performance Monitoring: Track key performance metrics, such as sales, conversion rates, and customer reviews. Analyze data to identify opportunities for improvement and implement actionable strategies.
• Customer Service: Manage customer inquiries, reviews, and feedback on Walmart Marketplace, ensuring a positive customer experience and resolving any issues promptly.
• Compliance: Stay updated with Walmart Marketplace policies, guidelines, and best practices. Ensure all product listings and activities are in compliance with these standards.
• Reporting: Provide regular reports on marketplace performance, including sales trends, advertising effectiveness, and inventory status, along with recommendations for improvement.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience managing a Walmart Marketplace account or similar e-commerce platform.
• Strong understanding of Walmart Marketplace’s algorithms, policies, and best practices.
• Proficiency in using Walmart’s Seller Center and other relevant tools.
• Excellent analytical skills, with the ability to interpret data and make data-driven decisions.
• Strong communication and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with Walmart Sponsored Products or other marketplace advertising tools is a plus.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and growth.
• A collaborative and innovative work environment.
• Comprehensive benefits package.

Job Types: Full-time, Part-time, Contract, Commission

Job Description

Drive sales and enhance product visibility across top online marketplaces. Optimize listings, execute marketing campaigns, and analyze performance to maximize revenue. If you excel in e-commerce and thrive on results, we want you!

Responsibilities

-Manage and optimize marketplace listings.
-Develop and implement sales strategies.
-Analyze data to drive growth.
-Execute targeted marketing campaigns.

Qualifications
-Experience in e-commerce and marketplace management.
-Strong analytical and strategic skills.
-Excellent communication.

Join us and be at the forefront of our e-commerce success story!

SUMMARY

Facon is seeking for "SEO Intern", an ideal candidate should be highly motivated and detail-oriented individual to join our team. This is an excellent opportunity for someone who is passionate about digital marketing, search engine optimization (SEO), and the ecommerce industry.

JOB DESCRIPTION

• Keyword Research and Analysis: Conducting keyword research to identify high-traffic keywords.
• On-Page & Off-Page Optimization: Performing on-page and off-page optimization tasks.
• Link Building: Create proper valuable Backlinks.
• Analyze website traffic: Analyzing website traffic using Google Analytics and other tools.
• Stay Updated on Industry Trends: Keeping up-to-date with the latest SEO trends, algorithms.
• Conducting analysis: Conducting competitor analysis to identify strengths, weaknesses, and opportunities.

JOB SPECIFICATION

• Qualification: Bachelors or Diploma in related field
• Experience: 6 months
• Familiarity with SEO concepts, best practices, and tools
• Strong interest in ecommerce and familiarity with online shopping platforms
• Ability to analyze data, draw insights, and make data-driven decisions
• Excellent verbal and written communication skills
• Demonstrated ability to work proactively and collaboratively in a team environment

WHAT WE OFFER

• Stipend per month
• Professional Growth
• Learning & Development

TIME DURATION: 8 Weeks

Location: Shahrah-e-Faisal, Karachi

Job Type: Full-time

Pay: Rs20,000.00 per month

At Facon, we are looking for a Sales Representative (Live Chat), an ideal candidate should have good communication skills in English and can manage customer queries, via inbound calls, emails and chats.

JOB DESCRIPTION

• Receive and process product orders from customers via phone, email, and live chat
• Generate sales by answering customer queries about products, using product knowledge in a timely and accurate way
• Handling customer complaints regarding orders that were damaged or faulty
• Resolve customer issues in a timely and professional manner
• Follow all compliance protocols and report directly to the team lead
• Collaborate with dispatch team members to resolve complex issues

JOB SPECIFICATION

• Qualification: Intermediate, Graduation or Diploma in related field
• Experience: Fresh or up to 1 Year of experience
• Excellent verbal and written communication skills are required
• Customer-friendly attitude with problem-solving and decision-making skills
• Proficient in Excel and other MS Office tools
• Rotational shifts on weekly basis: Day shift from office and Night shift will be work from home.

WHAT WE OFFER

• Salary + Incentives
• Performance Bonuses
• Paid Annual & Sick Leaves
• Learning & Career Development Opportunities

Location: Shahra-e-Faisal, Karachi

Job Type: Full-time

Pay: Rs20,000- Rs25,000 per month

Job Description

SUMMARY:

We are seeking creative and motivated Content Writer Internees to join our team. This internship will provide valuable experience in content creation. The ideal candidate is passionate about writing, eager to learn, and able to work in a fast-paced environment.

Job Responsibilities:

• Researching topics and trends to generate ideas for content
• Writing blog posts, articles, social media posts, and other types of content
• Editing and proofreading content to ensure clarity, accuracy, and consistency
• Collaborating with team members to brainstorm and develop content strategies
• Assisting with content distribution and promotion across various channels

JOB SPECIFICATION:

• Qualification: Fresh.
• Excellent writing and editing skills, with a strong command of grammar and punctuation
• Ability to research and understand complex topics quickly
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Positive attitude and eagerness to learn

Location: Shahrah-e-Faisal, Karachi

Job Type: Full-time

Job Description

Facon is looking for a Data Entry Operator, an ideal candidate must have excellent typing skills, ability to maintain high-volume data entry using word processing, spreadsheets, and other tools with accuracy and attention to detail.

JOB Responsibilities

• Record campaigns data of Google spending on spreadsheets
• Responsible for updating & editing data including web content, product descriptions, reviews and blog posts etc.
• Prepares, compiles, and sorts documents for data entry
• Verifies integrity of data by comparing it to source documents
• Ensure data accuracy while maintaining satisfactory level of productivity
• Coordinates with SEO teams for websites data management
• Reviews errors, missing information in data entry and resolves any discrepancies
• Completes additional assigned tasks as required

JOB SPECIFICATION

• Qualification: Intermediate or Bachelors in any discipline
• Experience: At least 1 year of experience as a Data Entry Operator
• Proficient in using MS-Word/Excel
• Excellent typing speed and accuracy
• Comply with data integrity, confidentiality and security policies
• Can-do attitude & Punctuality.

WHAT WE OFFER

• Competitive Salary
• Performance Bonuses
• Annual/ Sick Leaves
• Career Development

Location: Shahra-e-Faisal, Karachi

Job Type: Full-time

Pay: Rs20,000.00 - Rs25,000.00 per month

Job description

At Facon, we are looking for a PPC Executive, who will be managing and optimizing our pay-per-click campaigns, primarily on Google Ads. The ideal candidate must have expertise over different types of campaigns, i.e. Search, Display and Shopping, with a track record of making SEM campaigns profitable.

JOB DESCRIPTION

• Develop, execute, and optimize Google Ads campaigns to achieve key performance indicators (KPIs) and maximize return on investments (ROI)
• Analyze and interpret data to improve campaign performance.
• Managing and optimizing merchant accounts.
• Manage overall search engine marketing strategies and campaigns optimization processes
• Perform detailed research on different aspects of SEM i.e. keyword, market trends and competitor analysis on regular basis to achieve quality deliverables
• Analyze and track web analytics to identify trends, insights, and areas for improvement
• Create compelling and engaging ad copies that align with campaign goals and target audience
• Monitor and manage campaign budgets, bids, and daily spending to ensure optimal performance and cost efficiency
• Provide analytical reports, highlighting key metrics, trends, and recommendations for campaign optimization

JOB SPECIFICATION

• Qualification: Bachelor's degree in Digital Marketing , or diploma in related field
• Experience: At least 1 year of experience in PPC (Pay-Per-Click) advertising.
• Extensive knowledge of Google Shopping ads.
• Ability to analyze and interpret data to improve campaign performance.
• Strong understanding of keyword research, bidding strategies, and budget management.
• Proficiency in feed optimization.
• Knowledge of creating and managing Google Ads campaigns.

Location: Shahra-e-Faisal, Karachi

Job Type: Full-time

Job description

We are seeking a skilled and experienced candidate for the "SEO Executive" position. An ideal candidate must possesses a solid background in optimizing product based websites. The ideal candidate will be responsible for managing SEO activities to improve website ranking and visibility.

JOB RESPONSIBILITIES

As an SEO Executive, you will be responsible for:

• Develop and implement effective SEO strategies for both off & on page, utilizing relevant tools and techniques
• Identify, research targeted keywords, and manage backlink profiles through outreach
• Craft unique title tags, easy-to-read URLs, and compelling meta descriptions
• Resolve search console errors, optimize sitemaps for improved crawling and indexing
• Monitor and analyze website performance using SEO tools and metrics
• Evaluate competitors on-page, off-page, and technical SEO strategies to stay ahead in the market
• Stay updated on industry trends and algorithm changes to adapt strategies accordingly

JOB REQUIREMENTS

• Qualification: Bachelor's degree or Diploma in related field.
• Experience: 1 - 2 years of experience, preferably in the E-commerce industry.
• Strong understanding of on-page, off-page, and technical SEO principles.
• Experience in guest posting and outreach for backlink acquisition.
• Familiarity with SEO tools such as SEMrush, Ahrefs, and Google Search Console.
• Ability to analyze data and metrics to make informed decision-making.
• Excellent communication skills, both verbal and written.

WHAT WE OFFER

• Market Competitive Salary
• Annual Bonuses and Increments
• Paid Annual Leaves
• General Health Takaful
• Career Development Opportunities

Location: Shahra-e-Faisal, Karachi

Job Type: Full-time

JOB DESCRIPTION

We are looking for an experienced candidate for "Customer Support Representative (International)" position, who can provide exceptional customer service and support to our international mainly US based customers.

As a CSR, you will be the first point of contact for our customers and responsible for:

• Responding to customer inquiries and complaints via phone, email, or live chat
• Resolving customer issues and providing solutions in a timely and professional manner
• Building rapport and trust with customers and ensuring their satisfaction
• Escalating complex or urgent cases to the appropriate team or manager
• Following up with customers and providing feedback on their queries
• Maintaining accurate records of customer interactions and transactions
• Collaborating with other teams and departments to improve customer service and support

JOB SPECIFICATION

• Qualification: Bachelor's degree or Diploma in related field
• Experience: At least 2 years of experience, preferably in the E-commerce industry or US based campaigns
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and ability to think creatively
• Proficiency in MS-Office and other CRM tools
• A proactive and collaborative attitude

WHAT WE OFFER

• Competitive Salary
• Annual Increments & Bonuses
• Paid Annual & Sick Leaves
• Career Development Opportunities

Location: Shahra-e-Faisal, Karachi

Job Type: Full-time

Job Description

We are looking for a "Junior SEO Executive" to join our team and help us grow our online presence and visibility. An ideal candidate must be able to perform both off and on page search engine optimizations and digital marketing techniques in the ecommerce landscape.

JOB RESPONSIBILITIES

As a Jr. SEO Executive, you will be responsible to:

• Execute and implement effective off-page SEO activities to enhance online presences of our e-commerce websites
• Identify backlinking and guest posting opportunities and coordinate accordingly
• Utilize web analytics tools to analyze data, drive actionable insights, and refine off-page strategies
• Evaluate competitors SEO strategies to stay ahead in the market
• Know about technical SEO audits and ensure timely resolution of identified issues

JOB REQUIREMENTS

• Qualification: Bachelor's degree or Diploma in related field.
• Experience: 6 Months - 1 Year of experience, preferably in the E-commerce industry.
• Strong understanding of on-page, off-page, and technical SEO principles.
• Experience in guest posting and outreach for backlink acquisition.
• Understanding of SEO tools such as SEMrush, Ahrefs, and Google Analytics.
• Excellent command in English written communication to produce SEO-friendly content.

WHAT WE OFFER

• Competitive Salary
• Annual Bonuses and Increments
• Paid Annual Leaves
• General Health Takaful
• Career Development Opportunities

Location: Shahra-e-Faisal, Karachi

Job Type: Full-time

𝗦𝗨𝗠𝗠𝗔𝗥𝗬

We are hiring for the position of "Supply Chain Executive", an ideal candidate must have hands-on experience and contribute to various initiatives that aim to improve the efficiency and effectiveness of the supply chain processes.

𝗝𝗢𝗕 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦

As a supply chain executive, we are looking for:

- Maintain accurate records of inventory, shipments, and supplier contracts
- Analyze current supply chain processes and identify areas for improvement
- Apply vendor management SCM processes and best practices
- Manage local procurement, packaging, and maintain quality assurance
- Communicate with stakeholders on production and procurement related inquiries, status updates, and issue resolution
- Follow up for deliveries with lead time and quality standards
- Ensure smooth and efficient production operations

𝗝𝗢𝗕 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦

• Qualification: Bachelors Degree, or Certification in related field
• Experience: Must have 1 to 2 years of working experience
• Proficient in Microsoft Office Suite, especially Excel
• Strong verbal and written communication skills
• Ability to work independently and as part of a team in a fast-paced environment

𝗪𝗛𝗔𝗧 𝗪𝗘 𝗢𝗙𝗙𝗘𝗥

• Competitive Salary
• Annual Bonuses and Increments
• Paid Annual Leaves
• Punctuality Allowance
• General Health Takaful
• Career Development Opportunities